Payment Policy

Safe and Secure Payments

At Nenare, we want your shopping experience to be as smooth and secure as possible. This Payment Policy explains which payment methods we accept, how your payment is processed, and what to expect after placing your order.

If you have any questions about payment, please email info@nenare.com and we will be happy to help.

Accepted Payment Methods

We accept the following payment methods, and these are the same options you will see at checkout:

Credit and debit cards: all major cards including Visa, Mastercard, American Express, UnionPay and JCB
Mobile and wallet payments: Apple Pay, Google Pay, Shop Pay

All payments are processed through our secure, encrypted checkout system powered by Shopify. We do not accept cheques, bank transfers, cash on delivery or cryptocurrency.

Pricing and Currency

All prices on our website are displayed in pounds sterling and are the final price you pay. There is nothing further to add at checkout and nothing to pay on delivery.

If your card is issued outside the United Kingdom, your bank may apply a currency conversion or foreign transaction fee. That fee is set by your bank and is not charged by us.

We reserve the right to adjust prices at any time without prior notice. The price displayed at the time of checkout is the final price you will be charged.

When You Are Charged

Payment is authorised and taken at the moment you place your order. You will receive an order confirmation email with an itemised receipt immediately afterwards. Please keep it safe, as you may need it for returns or exchanges.

If you do not receive a confirmation email within 24 hours of placing your order, please check your spam folder or email info@nenare.com for assistance.

If an item turns out to be unavailable after you order, we will refund that item in full within 5 working days.

What Appears on Your Statement

Charges from us appear as NENARE on your card or bank statement.

If you see a charge you do not recognise, please email us before contacting your bank. We can identify the order and resolve it the same day in almost every case, which is far faster than a bank dispute.

Payment Security

Your payment security is our priority. Checkout runs over an encrypted HTTPS connection with a valid SSL certificate, and card data is captured directly by our PCI DSS Level 1 compliant payment providers. We do not store your full payment card details on our servers and have no access to your full card number at any point.

Under Strong Customer Authentication rules, your bank may ask you to confirm the payment through your banking app or with a one time passcode. This is a legal requirement in the United Kingdom and protects you against unauthorised use of your card.

If you create an account with us, you are responsible for keeping your login credentials secure.

Failed or Declined Payments

If your payment is declined, the order is not placed and no funds are taken. Please check the following:

Ensure your card details have been entered correctly
Confirm that your card has not expired
Check that your billing address matches the address registered with your bank
Complete any authentication step your bank requests
Contact your bank or card issuer to ensure there are no restrictions on your account

You may see a pending authorisation on your account even though the order did not complete. That authorisation is released automatically by your bank, usually within 3 to 5 working days.

If you continue to experience payment issues, please contact us and we will do our best to assist you.

Fraud Prevention

To protect our customers and our business, all orders are subject to verification and fraud screening. We may ask you to verify your identity or billing details before we dispatch. We reserve the right to cancel any order we suspect to be fraudulent or placed with incorrect payment details. In such cases, a full refund will be issued to the original payment method.

Cancellations and Refunds

You may cancel your order free of charge at any point before it is dispatched. To cancel, please email info@nenare.com with your order number and the subject line CANCEL ORDER.

Refunds are processed within 5 working days of receiving and inspecting your returned item, then take a further 3 to 10 working days to reach your bank. Refunds are issued via the original payment method. For full details, please refer to our Return and Refund Policy.

Disputes and Chargebacks

If something is wrong with your order, please contact us first. We respond within 24 hours and we would rather refund you directly than have you wait on a bank process that can take up to 90 days.

Your Statutory Payment Protections

Nothing in this policy affects your rights. If you pay by credit card for goods costing over 100 pounds, you may have additional protection under section 75 of the Consumer Credit Act 1974. Debit card payments may be covered by your bank's chargeback scheme.

Pricing Errors

If a product is displayed at an obviously incorrect price due to a technical or human error, we may cancel the order and refund you in full, even after confirmation. We will always contact you first.

Governing Law

This Payment Policy is governed by the law of England and Wales and by applicable United Kingdom consumer protection legislation.

Summary

Accepted methods: Visa, Mastercard, American Express, UnionPay, JCB, Apple Pay, Google Pay, Shop Pay
Currency: Pounds sterling
Charged: At the moment you place your order
Statement descriptor: NENARE
Refund method: Original payment method
Refund timing: 5 working days to process, then 3 to 10 working days to reach your bank

Contact

Store Name: Nenare
Company Name: KALIVERO LLC
Warehouse Address: 63 Upper Tilehouse Street, Hitchin, Hertfordshire, SG5 2EE, United Kingdom
Company Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico, 87110, United States
Email: info@nenare.com
Phone: +44 7418 378514